01Scope of this policy
This policy applies to personal information handled by Go Safe Cab in connection with customer enquiries, bookings, trips, payments, customer support and complaints. It covers information provided through phone calls, WhatsApp messages, email or the Go Safe Cab website where applicable.
“Personal information” means information that identifies or can reasonably be associated with an individual. This policy should be read together with any notices or terms provided for a particular booking.
02Information we may handle
Depending on your interaction with us, the information we may handle can include:
- Contact details: your name, phone number, email address and the contact details you choose to provide.
- Booking information: pickup location, destination, requested date and time, route, passenger count, vehicle preference and trip-related instructions.
- Communications: messages, enquiries, feedback and information you provide when contacting our booking team.
- Payment records: payment method, amount, transaction reference and payment status where needed to verify or reconcile a payment. We do not ask you to send your UPI PIN, password or one-time password to us.
- Support and safety information: details you choose to provide about a complaint, lost property, accessibility requirement or trip incident.
- Technical information: limited information that may be processed by website hosting or communication services when you visit or contact us, depending on the services and settings in use.
Please provide only information that is relevant to arranging or supporting your journey. Avoid sending sensitive personal information unless it is genuinely necessary.
03How we use information
We may use relevant information for purposes such as:
- Responding to enquiries and confirming, arranging or managing cab bookings.
- Sharing necessary pickup and trip details with the driver or service provider assigned to the booking.
- Communicating about pickup changes, delays, route details or service availability.
- Processing or verifying payments and maintaining appropriate transaction records.
- Responding to customer support requests, complaints, lost-property reports and safety concerns.
- Maintaining business records, preventing misuse or fraud, protecting safety and addressing disputes.
- Meeting applicable legal, regulatory or lawful authority requirements.
- Improving our booking and customer-support processes where appropriate and permitted.
We should use personal information only for purposes that are relevant to the interaction and permitted by applicable law.
05Payments and financial information
Go Safe Cab accepts cash, UPI and online payments as communicated for the booking. When a payment is made electronically, the relevant payment application, bank or payment provider may process information under its own terms and privacy policy.
We may retain a transaction reference, amount, payment status or other limited record needed to confirm payment, handle disputes and maintain business records. Never disclose your UPI PIN, banking password, card PIN or one-time password to someone claiming to be a Go Safe Cab representative.
06Phone calls, WhatsApp and other communications
If you contact us by phone or WhatsApp, we use the information in your communication to respond to you and manage your enquiry or booking. WhatsApp and mobile network providers process information under their own policies and technical systems.
Keep your phone and messaging accounts secure. Before sharing booking details in a group or with another person, consider whether those details include private information. If Go Safe Cab uses call recording, automated messages or promotional messaging, it should provide any notices or choices required by applicable law.
We may send service-related messages about your booking, such as confirmation or pickup coordination. Any marketing communication should be handled in accordance with applicable consent, preference and opt-out requirements.
07Storage and retention
Personal information should be kept only for as long as reasonably necessary for the purposes for which it was collected, including completing bookings, responding to issues, maintaining relevant business and payment records, and meeting applicable legal requirements.
Retention periods can differ depending on the type of information and the reason it is held. When information is no longer required, it should be securely deleted, anonymised or otherwise handled as permitted or required by law.
08Security of information
Go Safe Cab should take reasonable, appropriate steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No communication method or electronic storage system can be guaranteed to be completely secure.
If you receive a suspicious payment request or message claiming to be from Go Safe Cab, verify it using the contact details on this page before taking action. Do not share passwords, PINs or one-time passwords.
09Your choices and privacy requests
You may contact us to ask about personal information associated with your booking, request correction of inaccurate details, or raise a concern about how information has been handled. We may need sufficient information to identify the relevant booking and verify your identity before responding.
Requests will be handled in accordance with applicable law. Some information may need to be retained where required for legal, accounting, security or dispute-resolution purposes. Where relevant, you may also manage permissions and notifications through your phone, messaging app, browser or payment provider.
10Children’s information
Our booking service is arranged by customers or responsible adults. If information about a child is needed for a booking or safety-related arrangement, it should be limited to what is necessary and provided by a parent, guardian or other person legally authorised to provide it. Applicable requirements relating to children’s personal information must be followed.
11Third-party services and links
Our communications or booking process may involve third-party services such as WhatsApp, email providers, payment apps, banks, maps or website hosting. Those services may collect or process information under their own privacy notices and terms. Go Safe Cab does not control the privacy practices of independent third parties.
If you follow a link to another website or application, review that provider’s privacy policy before submitting information.
12Changes to this Privacy Policy
We may update this policy to reflect changes in our services, information-handling practices or legal requirements. The current version should be published on gosafecab.com with an updated effective date when appropriate. Changes will apply as permitted by applicable law.
13Contact Go Safe Cab
For privacy questions or requests relating to your personal information, contact us using the details below. Please include enough information for us to understand your request, but do not send passwords, PINs or one-time passwords.